Customer service
Returns & refunds
Placeholder page
This page is a structural placeholder and is not a returns policy. No return window, condition requirements, restocking fees, return shipping terms or exclusions have been written. A returns policy is a binding commitment and must be written or approved by the client. Do not publish this page as-is.
Return window Client to confirm
How many days from delivery, and whether it runs from order or delivery date.
Condition requirements Client to confirm
Unused and in original packaging is the category norm, but this is the client’s call.
Who pays return shipping Client to confirm
Free return shipping, a flat deduction, or customer-paid.
Non-returnable items Client to confirm
Commonly clearance, custom or personalised items, and anything used in water.
Refund method and timing Client to confirm
Original payment method vs store credit, and how long refunds take to appear.
How to start a return Client to confirm
The actual process and contact route.